FAQ

Shipping Information 

Do you ship overseas?

• Yes, we ship worldwide. Please be aware that customs costs could be applied to orders to certain countries.
• If you cannot see your country or region, please contact us at info@gerdugott.com

How long will my order take to arrive?

• We aim to process all orders the same day, but this may differ over weekends or bank holidays.
• Estimated UK shipping is 3-5 working days.
• Estimated shipping outside the UK is 7-21 days. 
• All shipping times are estimated. 

How much does it cost to ship?

• Shipping costs are estimated at checkout and differ depending on delivery address.
• We offer free shipping for any orders over £75. 

 

Returns Policy

• Due to us being a small family-run business, we can only offer returns on damaged items. 
• We will not return any items due to sizing issues – all sizes and measurements are clearly displayed under each product. 
• We also do not provide return labels, so any returns you will need to pay for yourself. We will provide the return address upon receipt of your return request. 
• All refund & return requests must be sent to info@gerdugott.com 

 

Sizing

• Our sizing is unisex unless specified and is provided by the manufacturer.
• All size guides are provided under each product on our website.
• All our products are made to order, so if your size isn't there, you can put a request into info@gerdugott.com

 

Any questions? 

• If you do have any further questions, please contact us at info@gerdugott.com